Engraving T's & C's
Engraving Terms and Conditions
These Terms and Conditions apply to the provision of the engraving services provided by Silver Image.
By using our services it is deemed that these terms and conditions have been read and
accepted by the customer.
Patents & Licensing
1. The Customer shall indemnify the Company against all actions, costs (including
the costs of defending any legal proceedings), claims, proceedings, accounts
and damages in respect of any infringement of any patent, registered design,
copyright, trade mark or other industrial or intellectual property rights resulting
from compliance by the Company with the Customer’s instructions, whether
express or implied.
Liability and Indemnity
1. The Company is entitled to assume that all drawings, descriptions, specifications
and other information supplied by the Customer to the Company whether written
or verbal, is in all respects complete, accurate and entirely suitable for the
Customer’s requirements and any materials/items supplied.
2. The total amount of our liability is limited to the total amount of Fees payable by
you under the contract.
3. We do not guarantee that the product or outcome of our Service will be fit for any
particular purpose
4. Although we will endeavour to do our best, we are unable to accept liability for
the final outcome of our services if materials and items are not provided by
ourselves.
Loss or Damage of products whilst in our care.
1. We accept no responsibility for customers own material or items stored at our
premises. We will, however, endeavour to make arrangements for suitable
storage to the best of our abilities.
2. If any personal goods/products/materials are left on site, whether made use of
our services or not, are not collected within a 6 month period or receipt, we
reserve the right to dispose or keep any items in our possession.
Delivery
1. We will always do our best to ensure your products/parts are shipped and
delivered to you by the indicated date, however, we are NOT responsible for any
delays in shipping or failure to ship or liable for any loss of earnings due to late
delivery.
2. All scheduled collections of goods via courier services need to be planned within
working hours unless otherwise agreed in writing.
Fee’s
1. Fee’s for the services are as discussed with our salespeople and are on a time
and materials basis.
2. Silver Image is entitled without prior notice to adjust the price to correct any
errors or omissions which in part may result in additional costs prior to
collection or dispatch. This would include, additional design work, labour,
materials or transportation.
Payment
1. All payments are required prior to either dispatch or upon collection of goods. If
payment is not received within the period set above the owners of Silver Image
Ltd are at their discretion entitled to hold all items until payment is received in
full.
2. Receipts for payment will be issued by us only at your request.
3. In the event of any dispute the Customer shall not be entitled to withhold
payment of the price of the goods or any agreement payments or to any right or
set-off against any payment.
4. If payments are not made within the outstanding period set above, we can
suspend any further provisions of the services and cancel any future services
which have been ordered or arranged.
Refunds and Exchanges
1. Due to the custom/bespoke nature of engraving, we will not accept any refunds
or exchanges for items that have been engraved on.
2. All items deemed as bespoke are NON refundable and NON exchangeable. We do
not refund or exchange based on your own choices of material or expectations of
the product. Please note that it is up to you to refine and prototype your product.
3. We will always endeavour to make sure you’re happy with our services. We will
replace any products manufactured and shipped from us to you if;
They are damaged in transit,
You receive the wrong products
You receive products manufactured in the wrong material or to a different size as
specified in your order to us.
Bespoke
Meaning: Specially made for a particular person that requires unique design work and
assembly.
1. Due to the nature of bespoke work we are unable to offer a refund. Any damages
or faults to the item deemed by us to be caused by Silver Image will result in an
obligation to resolve any faults/damages.
2. Please do not attempt to repair the item yourself or organise a third-party repair.
We reserve the right to refuse to repair, refund or replace an item if you have
attempted to repair it yourself.